Limit interruptions with remote support and convenient onsite repairs—all thanks to AI-powered predictive issue detection, alerts and automation.
Goed om te weten
Snelle responstijden
Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
Quickly resolve device issues for users
Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
Specificaties
Meer informatie
Icecat Specifications
Leveranciersinformatie
Type ondersteuning
AI-gestuurde inzichten met reparatie op locatie
Plaats van service
Remote en onsite
Garantiedekking
Binnen garantie
Dekkingsgegevens
Standaard werkdagen – 9 uur
Duur
4 jaar
Reactietijd
Respons op volgende werkdag
Leveranciersinformatie
Servicemethode
Onsite en voorspellende ondersteuning
Extra ondersteuningsmogelijkheid
Device Health Monitoring; Predictive Analytics Dashboard; Proactive issue prevention; End user alerts; IT ticketing automation
