Avoid disruption with our fastest support, including AI-powered, predictive issue alerts, preferred access to expert remote support and onsite repair.
Goed om te weten
Mitigate downtime with our fastest response time
Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
Quickly resolve device issues for users
Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
Preferred access to parts and HP service experts
Fast pass to support. Request a support expert call you back during regular business hours, engage in after-hours chat, as well as benefit from parts, queue and field service prioritization.
Specificaties
Meer informatie
Icecat Specifications
Leveranciersinformatie
Type ondersteuning
AI-gestuurde inzichten met reparatie op locatie/voorkeurstoegang
Plaats van service
Remote en onsite
Garantiedekking
Binnen garantie
Dekkingsgegevens
Standaard werkdagen – 9 uur
Duur
3 jaar
Reactietijd
Respons op volgende werkdag
Leveranciersinformatie
Servicemethode
Voorspellende ondersteuning met voorkeurstoegang
Extra ondersteuningsmogelijkheid
Behoud van defecte media; Dekking op reis; Pc-oplossing
